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Refunds, Payments and Shipping

Refunds Policy

How To Return An Item

DJ Mate will gladly exchange, credit or refund your purchase of any djmate.com.au products returned within 30 days of the shipping date, excluding Shipping & Handling charges.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.

  1. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a refund and we will assign you a tracking number and return address.
  2. Mail your item via Registered Post or Courier to the supplied return address.
  3. Items must be returned in their original packaging along with a signed letter stating the reason for your return and the original receipt / invoice.

Returns may also incur a 10% administration / re-stocking fee if we need to search for invoices, phone numbers etc. Allow 1 week for processing.

Warranties/Damaged Goods

Inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the carrier. Please report any manufactures faults immediately to us. Items still under manufacturer's warranty may have to be inspected by a factory representative before a refund or exchange can be authorised.


Payment Policy

Accepted Methods of Payment:

  • Credit Card (Visa, Master Card and American Express)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Credit card charges will be made to Danielle Sullivan trading as DJMate.

Currency

All prices and payments are made in Australian dollars.

GST

All prices include GST.


Shipping Policy

Turnaround

There is a 7-9 day turnaround on DJMate products within Australia.

Shipping Locations

We ship to Australia and internationally.

Carriers

We use the following carriers to deliver orders within Australia:

  • Australia Post – Regular Parcels

Postage internationally will be quoted separately. DJMate will contact buyer to confirm order and postage costs.

Estimated Delivery Time Frames

  • Australia Post – Regular Parcels: 2 to 6 working days depending upon your location (from shipping date)
  • Postage internationally - DJMate will contact buyer to confirm delivery time frames

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight and dimensions of your products and your location. For Australian customers, before the final checkout page you will be shown what the cost of shipping will be and you will have an opportunity to cancel the order.

For our international customers shipping will be quoted separately. DJMate will contact buyer to confirm order and postage costs.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

What people say

  • "Work seen in Danielle's portfolio and studio space reveals constant authenticity. It's rare to find one person with such varied abilities and skills like what Danielle has."

    Jodie Dench, Camden Council

  • "Danielle's artwork is lively and vibrant which is a true reflection of her character and culture."

    Michael Connolly (Munda-gutta Kulliwari)
    Dreamtime Kullilla-Art

  • "Her professionalism and unique skills provided students with knowledge and understanding of art techniques along with connecting to cultural identity and expressing identity through art."

    Tammy Anderson, Principal, Briar Road Public School

  • We were impressed with Danielle's professional attitude to the project and beyond captivated with her unique artwork. We feel privileged to have worked with Danielle and feel immense gratitude as she went out of her way to help make our project a success."

    Dreamtime Drive

  • "Danielle's support of Youth Solutions goes beyond fundraising. Not only is she incredibly generous, but her passion to support young people in our community in achieving their dreams is an inspiration."

    Geraldine Dean, Chief Executive Officer, Youth Solutions

  • "Danielle arrived, listened to us, discussed what we wanted and made some suggestions. She laid out some samples of her work and we had our favourite very quickly."

    Ron and Kathleen Ryan, (Hornsby Heights)

  • Our 'Endangered Animals' series, featuring Danielle's artworks, have received universal acclaim in our target audiences, both in her ability to reflect the innocent beauty of these vulnerable animals."

    Angus Hartley, Plato Puzzles

  • "It was so easy to work with her; she showed great professionalism went far and beyond our expectations. At one point we had to ask for additional work to the artwork and she was so good to take our extra requests on."

    Raylene Popovich, Barnardos Australia Practice Development Centre

Contact Danielle

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